Relationship Banker I - Mobile AL: Loop Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The goal is to build meaningful personal connections with customers, improve their financial wellness, and offer personalized customer service.

Responsibilities

• Handle customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests.
• Develop relationships with customers and stay informed about their banking history.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer service inquiries.
• Refer customers to internal experts for more complex financial needs.
• Adhere to bank processes and procedures, including following laws and regulations.
• Identify and report operational risks as part of the branch team.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.
• Track and report hours worked in excess of 40 per week and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication in person, on the phone, and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills