Relationship Banker I - Birmingham AL: Oxmoor Valley Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, enhancing financial wellness, and building meaningful relationships with customers.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Develop and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Comply with bank processes, procedures, and regulations, including following assigned duties and reporting operational risks.
• Identify customer needs and provide guidance on Regions' solutions, potentially conducting outbound calls to educate customers on emerging technologies.
• Track and report hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Handling cash and processing cash transactions
• Communicating in person, on the phone, and through electronic channels
• Using a computer frequently, including typing and sustained attention to a monitor
• Walking and standing for extended periods
• Lifting up to twenty (20) pounds

Skills and Competencies

• Adhering to policies, procedures, and guidelines
• Assisting customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills

Pay and Benefits

The starting salary range for this position is $39,601.10 USD, with a median of $46,880.00 USD. Benefits include paid vacation/sick time, 401K with company match, medical, dental, and vision coverage, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program. For more details, visit this link.

Location

The Role is based at the Oxmoor Valley Location in Birmingham, Alabama.