Relationship Banker I - Birmingham AL: Hoover Green Valley Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or some retail sales experience. The goal is to create meaningful personal connections with customers, improve their financial wellness, and offer support through various banking channels.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Affords assistance to branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Fulfills branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adheres to policies, procedures, and guidelines
• Assists customers with digital banking offerings
• Handles multiple priorities simultaneously
• Oversees large sums of cash
• Strong customer focus and relationship-building skills