Relationship Banker I - Birmingham AL: Trace Crossing Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, manage transactions, and assist customers in achieving their financial goals.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries and fulfill basic servicing requests such as new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking needs and preferences.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Comply with bank processes and procedures, follow applicable laws and regulations, and report operational risks.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.
• Track and report hours worked in excess of 40 per week and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Physical stamina to walk and stand for extended periods and lift up to twenty pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills