Reimbursement Services Representative

About the Role

As a Reimbursement Services Representative, you will support timely, accurate billing by confirming coverage details, resolving missing information, and keeping patient accounts current in a fully remote setting. This role exists to reduce reimbursement delays and ensure patients and payers have clear, correct documentation.

Responsibilities

• Confirming insurance eligibility via phone and online portals
• Contacting patients to obtain updated insurance details
• Updating accounts with correct coverage and related invoices
• Managing assigned queues, reports, emails, and denial documentation
• Sending termination letters when patients cannot be reached and processing returned mail

A Typical Day

Your day begins by reviewing paper denials received by mail and organizing them for follow-up. You’ll move between online payer portals and phone calls to confirm current coverage, then document updates in the patient record so billing details align with the latest information. Throughout the day, you’ll rotate through email, system reports, and work queues to keep items moving and prevent aging accounts. When patients are difficult to reach, you’ll prepare and mail required termination letters, then log and route any returned mail appropriately. The pace is steady and detail-driven, with clear priorities and frequent documentation touchpoints.

Requirements

• Strong attention to detail and clear written communication
• Professional, empathetic customer service and phone presence
• Self-motivated, organized, and comfortable working independently

Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• 401(k)
• Paid Time Off
• Competitive Salary