Rehab Patient Access Specialist-Part Time Rotating Shift

Job Description

This is a part time position at 20 hours per week located at the Lake Forest Outpatient Rehab Clinic. This position requires working evening shifts and the ideal applicant will have a flexible schedule to meet the needs of the clinic.

Responsibilities

• May act as a receptionist for the department, greeting staff and customers in a polite manner, and referring to appropriate staff when needed.
• Answers department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Is customer oriented and able to communicate and work effectively with all levels of staff and department customers.
• Successfully acts as a liaison between patients and staff, ensuring smooth communication and efficient service.
• Maintains appropriate levels of all supplies for the department.
• Independently manages the DAR (Department Appointment Report) in EPIC for the respective department.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Follows the necessary requirements of the department, which can include completion of questionnaires and coordination with other departments.
• Accurately identifies patient MRN to avoid duplication of records in system.
• Obtains and updates patient demographic, insurance and billing information.
• May independently access the Unscheduled Orders Work Queues on a daily basis (during normal business hours) and maintains departmental expectations (all new orders will receive initial phone call within 24 -48 hours).
• May independently monitor and maintain other assigned Rehabilitation Work Queues based upon registration.
• Follows Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling in order to maximize therapist productivity and time.
• (Effective use of wait list, scheduling of new evaluations, independently adding paperwork time in instances where a therapist is required to see a high number of new evaluations or has a backlog of documentation).
• May collect cash and credit card payments and ensures all payment collection and documentation meets current standards.
• Follows the necessary requirements for daily reconciliation and balancing.
• May independently manage therapist's monthly schedules/templates.
• Schedules meetings and huddles as requested by therapist or Senior staff member.
• Works with Senior to block scheduled PTO time and/or sick time appropriately.
• May independently make "new evaluation confirmation phone calls" to all new evaluations the day before the scheduled appointment and create "shadow charts" administering all associated paperwork for these patients.
• Completes order entry and evaluating orders.
• Determines when it is appropriate to consult with technician for interpretative purposes.
• Assists patients to obtain orders not in the EPIC system.
• Understanding of scanning: possesses thorough understanding of the scanning process. This understanding includes the user's ability to recognize registration and clinical documents and perform accurate indexing within the electronic record.
• Independently manages Rehabilitation Work Queue 3111 to monitor and maintain "visits not authorized" to ensure proper authorization is received in a timely manner.
• May assist in clinic set up/clean up including hot pack/cold pack machine cleaning and temp logs, eye wash log.
• Assists Manager/Senior Staff in monitoring charges via accessible Work Queues in EPIC.
• Independently makes corrections to pending Work Queue items with or without guidance from supervisor.
• Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate.
• Works with Coding, Patient Accounts and Financial Clearance Center to ensure all patient accounts are registered accurately for timely billing and management of patient accounts.

  Qualifications

  • Two years’ experience in front office with computer experience
  • High School graduate
  • Successful completion of EPIC training for scheduling and registration