Patient Access Specialist - Part-time Day shift

Shift: Day Shift (7 a.m.–7 p.m.) – Weekends (Saturday & Sunday). Part‑Time. Location: Schertz, Texas. Facility: 16‑bed Small‑Format Hospital (8 ER, 8 Inpatient).

About the role

The position serves as a liaison between patients/families, payers, Patient Financial Services, and other health‑care team members. Responsibilities include facilitating patient tracking and billing, verifying demographic and insurance information, and ensuring compliance with EMTALA, DNV, HIPAA, and other regulations.

Responsibilities

• Provide excellent customer service and build quality relationships with patients and staff.
• Answer telephone calls professionally, record messages, and route them to appropriate medical staff.
• Obtain signatures on required forms and consents.
• Enter complete and accurate demographic information into the patient accounting system.
• Verify insurance benefits, confirm payor and plan details, and obtain authorizations when required.
• Pursue collections at the time of service in a customer‑service‑oriented manner.
• Scan registration and clinical documentation; maintain medical records.
• Assist with coordinating patient transfers to other hospitals.
• Respond to medical‑record requests from patients, physicians, and hospitals.
• Maintain cash drawer, patient/payment logs, transfer logs, and visitor/vendor logs according to policy.
• Keep the front desk, restroom, waiting room, break area, and patient rooms clean when assistance is needed.
• Receive and distribute deliveries and mail to appropriate departments.
• Notify appropriate contacts of equipment malfunctions or maintenance needs.
• Attend staff meetings and other company‑mandated meetings.
• Assist medical staff as needed and perform additional duties as assigned.

Requirements

• High School Diploma or GED (required).
• 1 year of patient registration and insurance verification experience in a health‑care setting (required); 2 years preferred.
• Emergency Department registration experience (strongly preferred).
• Fluency in English – written and oral communication.

Skills & Knowledge

• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) – strongly preferred.

Schedule

Day Shift, 7 a.m. – 7 p.m., Saturday and Sunday.