Rehab Assistant (Secretary/Clerical Support) - Contingent - Outpatient Rehab Wyandotte

Principal Duties And Responsibilities

• Timely registration of patients for outpatient rehab services.
• Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
• Places, answers, screens and directs telephone calls, providing routine information or taking accurate messages.
• Collections payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily.
• Schedules patients for first available appointment based on patient’s availability.
• Performs charge entry on a daily basis keeping account information up to date.
• Maintains supply of charts, office supplies, and forms.
• Generates daily schedules for facility, therapists, and techs.
• Courteously answers inquiries by phone or in person and directs guests appropriately.
• Answers routine questions regarding departmental policies and procedures.
• Sorts and distributes incoming mail.
• May instruct patient and families regarding therapy schedules and registration procedure.
• Informs outpatients and families regarding insurance benefits.
• Perform routine clerical functions such as photocopying, faxing, and filing.
• Aid in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.
• Aid in the stocking of linen and removing soiled linen from OT/PT department.
• Aid in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
• Aid in the cleaning of the OT/PT departments.
• Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
• Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.
• Order and stock routine supplies/equipment for OT/PT department.

Education/Experience Required

• A High School Diploma or equivalent required.
• A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
• Knowledge of medical terminology preferred.
• Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
• Basic computer skills to allow use of hospital order communication system and software programs.
• Use of standard office equipment (e.g. copy and FAX machines, computers, etc.).
• Strong organizational skills and ability to work in an environment with multiple interruptions.
• Willingness to learn new skills needed to perform job.