REGULATORY BOARD ADMINISTRATIVE ASSISTANT 2 - 07212026-79461

Overview

Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required. An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates and may supervise staff.

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of full-time work in one or a combination of the following: management, administrative support to management, or clerical experience.
• Substitution of College Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of four years (e.g., 45 quarter hours may substitute for one year of the required experience. OR Experience equivalent to one year as a Regulatory Board Admin Asst 1 with the State of Tennessee.)

Responsibilities

• Reviews and evaluates licensure/applications, permits, certifications, and/or other statements of authority for completeness and accuracy and makes recommendations to accept or reject in accordance with applicable rules and regulations.
• Makes determinations on requests for reciprocity and renewal per policy and ensures mandates are implemented as assigned.
• Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession.
• Handles complaints and explains policies and procedures to applicants, the general public, board and commission members, and other entities.
• Responds to applicant inquiries and provides information to external entities regarding licenses and related information.
• May supervise and evaluate the performance of staff.
• May prepare leave and attendance requests and timesheets.
• Supervises or coordinates the scheduling of requisite competency examinations and meetings for pertinent boards or commissions.
• Ensures notification of testing dates, times, and locations are communicated to all necessary parties.
• Examines the status of cases and relates findings to appropriate personnel.
• Maintains and processes licensure payment records and accounts for fees to include refunds and returned checks.
• Enters and/or revises data from multiple sources into database.
• Collaborates with supervisor to discuss any issues concerning the preparation of reports.

Competencies (KSA's)

• Customer Focus: Manages Ambiguity, Manages Complexity, Action Oriented, Communicates Effectively
• Knowledge: Customer and Personal Service, Administration and Management, Clerical Skills
• Skills: Reading Comprehension, Troubleshooting, Writing, Coordination, Social Perceptiveness
• Abilities: Oral Comprehension & Expression, Deductive Reasoning, Mathematical Reasoning, Written Comprehension, Information Ordering

Tools & Equipment

• Computers & Tablets
• Printer/Copier/Scanner/Fax Machine
• Calculator
• Phones

TN Driver Standards

Agency positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license. For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations. Please include your Driver's License Information under the Licenses and Certifications section of your application. Agencies may allow an exception based on other factors.