ADMINISTRATIVE ASSISTANT II - 76004996

Duties and Responsibilities

Knowledge, Skills, and Abilities

• Skill in verbal and written communication to include proofreading, editing, organizing and developing professional correspondence, forms, procedures, publications, manuals and other documents.
• Ability to apply customer service, interpersonal skills and communication skills to build effective working relationships with others.
• Ability to think critically and evaluate operating practices and procedures.
• Knowledge of the methods of data collection and the ability to collect, compile, verify, and evaluate data for tracking, monitoring and reporting purposes.
• Ability to plan, organize and coordinate work assignments independently.
• Ability to understand and apply Florida Statutes and departmental policies governing driver license and motor vehicle laws.
• Skill using MS Office (e.g., Word, Excel, etc.).

Preferred Qualifications

• Experience providing face-to-face or telephone-based customer service such as greeting customers, assisting and guiding customers with questions, and/or following up with customers to ensure their needs have been addressed.
• Experience drafting and composing professional correspondence (e.g., emails, publications, memorandums and/or reports).
• Experience researching, compiling, verifying and/or evaluating information for tracking, accuracy review, monitoring, process improvement, issue resolution, or reporting purposes.
• Experience organizing and/or coordinating administrative or operational activities for an office such as personnel, purchasing, travel, scheduling, etc.
• Experience using Microsoft Office (e.g., Word, Excel, etc.).

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Benefits

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan