Regulatory Agent

Essential Functions

• Aid in all daily functions of the TGA, including interfacing with 7 Cedars Casino departments and management, representatives of the State Tribal Gaming Commission, and the staff of the TGA.
• Review the daily Security and Surveillance logs and report any significant items to the Executive Director.
• Maintain confidentiality of all casino operation data.
• Provide exceptional customer service to internal/external customers, exhibiting high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.
• Investigate suspected criminal actions by patrons and/or employees and create accurate and truthful reports based upon this research.
• Observe daily Casino operations.
• Perform case investigations as necessary, which may include written reports to the appropriate departments and agencies.
• Assist with special projects as assigned by the Regulatory Manager or Executive Director.
• Adhere to all JST policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan.
• Perform additional duties as assigned.

Requirements

• A High School Diploma or equivalent required.
• Two (2) years' experience in gaming, law enforcement, public administration or related field or a combination of directly relevant experience preferred.
• Exceptional interpersonal skills including effective verbal and written communication.
• Effective time management, decision-making, and problem-solving skills.
• Demonstrate initiative, work independently with little supervision.
• Strong organization, prioritization and multiple tasking skills.
• Strong attention to detail and a commitment to quality.
• Computer proficiency in Microsoft Suites.
• Ability to travel locally and regionally as assigned.
• Must be twenty-one (21) years of age.
• Valid Driver's License.
• Must be able to successfully pass criminal background investigation.

Preferred Qualifications

• A High School Diploma or equivalent required, Associates Degree preferred.