Registration Tech- Full time

Accountable for successful registration of new and existing patients. Back-up for Switchboard and direct callers to appropriate personnel and schedule appointments.

Responsibilities

• Answer incoming calls.
• Use Vocera System to forward emergency calls.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Answer questions about the organization.
• Accurately gather, review and enter patient information and insurance.
• Collect and enter co-pays.
• Collect all documents and scan into system.
• Register and direct patients to appropriate departments.
• Manage difficult or emotional customer situations.
• Respond to patients, prospective patients, visitors, physicians and other staff members’ inquiries in a courteous manner.
• Participate in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
• Uphold confidentiality and HIPAA compliance at all times and report violations to the Privacy Officer.
• Understand and comply with the requirements of the Saunders Medical Center’s Compliance Program, including, but not limited to the Code of Conduct, the Compliance Policy, all Saunders Medical Center-wide policies for compliance, and compliance plans affecting specific duties and responsibilities.
• Participate in all education and training programs regarding compliance as required by Saunders Medical Center policy and as requested by the Supervisor.
• Demonstrate personal traits of a high-level commitment, motivation and energy; team orientation; professionalism; trust; personal honesty and integrity; and a demonstration of placing others in a place of high value and treating them with dignity and respect.
• Other duties as assigned by the Supervisor.

Requirements

• High School diploma or GED.
• Computer experience required.
• Strong telephone and interpersonal communication skills.
• Outstanding customer service skills.
• Strong attendance record.
• None required (certificates, licenses, registrations).
• Must be able to read, write and follow written and oral instructions and possess positive skills in communication.
• Ability to deal tactfully with personnel, patients, visitors, and the general public.
• Ability to calculate at the level necessary to perform essential duties of the position.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form.

Physical Demands

• While performing the duties of this job, the employee must regularly sit, up to 90% of the day.
• The employee must be able to stand, reach with hands and arms and may occasionally be required to lift up to 25 pounds.

Work Environment

• Attendance is essential and required for a successful working environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.