Registration Tech- Full time

About the role

Accountable for successful registration of new and existing patients. Back-up for Switchboard and direct callers to appropriate personnel and schedule appointments.

Responsibilities

• Answer incoming calls.
• Use Vocera System to forward emergency calls.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Answer questions about the organization.
• Accurately gathering, reviewing and entering patient information and insurance.
• Collect and enter co-pays.
• Collect all documents and scan into system.
• Register and direct patients to appropriate departments.
• Manage difficult or emotional customer situations.
• Responds to patients, prospective patients, visitors, physicians and other staff member’s inquiries in a courteous manner.
• Participate in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
• Uphold confidentiality and HIPAA compliance at all times and report violations to the Privacy Officer.
• Understand and comply with the requirements of the Saunders Medical Center’s Compliance Program, including, but not limited to the Code of Conduct, the Compliance Policy, all Saunders Medical Center-wide policies for compliance, and compliance plans affecting specific duties and responsibilities.
• Participate in all education and training programs regarding compliance as required by Saunders Medical Center policy and as requested by the Supervisor.
• Demonstrate personal traits of a high-level commitment, motivation and energy; team orientation; professionalism; trust; personal honesty and integrity; and a demonstration of placing others in a place of high value and treating them with dignity and respect.
• Other duties as assigned by the Supervisor.

This position has no supervisory responsibilities.

Requirements

• High School diploma or G