Registration | Full-Time

About the role

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments.

Responsibilities

• Provide reception duties and assure customers are routed courteously and efficiently
• Communicate effectively with all hospital departments and physician offices to facilitate required patient information
• Carefully screen patients for new address, new patient visit, or update registration
• Inform patients of adequate information that must be presented at the time of the patient's visit
• Operate switchboard in a courteous and professional manner
• Assist patients with filling out forms and provide information regarding the services provided
• Effectively multi-task and prioritize work

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)
• Ability and willingness to exhibit behaviors consistent with principles for service excellence

Qualifications

• 2 years of clerical experience preferred
• Medical Terminology preferred
• Bilingual English/Spanish preferred