Registration Team Coordinator

Position Overview

The Patient Access Services Registration Team Coordinator provides guidance and leadership to the team members in his/her assigned area regarding the day-to-day operations of revenue cycle front-end elements, including, but not limited to: appointment scheduling, insurance verification, authorization of services, registration, financial clearance, and cash collections.

Under the direction of the Manager, ensures that the department is staffed appropriately, work assignments are delineated and properly addressed, and service standards are upheld. The Registration Team Coordinator must have mastered the skills required of the Registration Specialist as he/she will actively engage in daily operations and must be able to work alone with no supervision or guidance.

Qualifications

• High school diploma or equivalent required.
• College courses in healthcare, business, or finance preferred.
• Must hold at least one of the following certifications at (or within the first year of) job start (must complete continuing education to recertify every two years as required by the certifying entity):
  • Certified Healthcare Access Manager (CHAM)
  • Certified Healthcare Access Associate (CHAA)
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience

• A minimum of two (2) years’ experience in healthcare registration, scheduling, insurance verification, or comparable field required.

Reports To

Manager of Patient Access Services.

Schedules

Shift Monday - Friday (7:30 AM - 3:00 PM) with rotating on call.

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

• Demonstrate keen mental faculties/assessment and decision making abilities.
• Demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Demonstrate strong written and verbal communication skills.
• Demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Must demonstrate a basic understanding of medical terminology as it relates to patient registration.
• Must be able to understand all insurance matters regarding policy benefits, authorization requirements, insurance verification, and contractual allowances.