Registration Specialist, Admitting (Shift: Mon-Fri: 12:30p-9:00p; every 5th weekend) - ONSITE

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system, with eight hospitals and over 180 clinics, providing world-class care across the Mid-South through preeminent programs in patient care, education, and research. The organization fosters a collaborative, supportive community where expertise is valued, knowledge expanded, and uniqueness celebrated.

Job Summary: Responsible for onsite registration, arrival processes, discharge, and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts.

Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures, and protocols.
• Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer, and billing system.
• Provides customer service and status updates in the waiting room, in‑room, and prior to patient departure.
• Requests payment and provides payment plan information for patient account balances when necessary.

Skills

• Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant.
• Critical Thinking (Novice): Objective analysis and evaluation of an issue to form a judgment.
• Data Entry (Novice): Ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
• Customer Service (Novice): Continuing focus on the needs and requirements of customers, anticipating needs, remaining sensitive while performing services, responsive to customer needs.
• System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.

Qualifications

Experience: 2 years of relevant work experience.

Education: High School Diploma or GED.

Benefits

Comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance well‑being and professional growth.