Registration Specialist, Admitting (Shift: Mon-Fri: 10:30a-7p; must be available to work some weekends and holidays) - ONSITE

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the role

Responsible for onsite registration, arrival processes, discharge, and insurance validation with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts.

Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures, and protocols.
• Ensures accurate and thorough entry of cases into the admissions, discharge, transfer, and billing system.
• Provides customer service and status updates in waiting rooms, patient rooms, and prior to departure.
• Requests payment and provides payment plan information for patient account balances when necessary.
• Supports colleagues by developing skills, building relationships, and communicating effectively.
• Delivers excellent service with compassion, solves routine problems, and offers meaningful advice and support.
• Ensures high-quality work, fulfills safety and regulatory requirements, and manages resources effectively.
• Fosters innovation by generating new ideas, applying technology, and adapting to change.

Technical Capabilities

• Documentation (Novice): Ensures documentation is complete, accurate, thorough, and compliant.
• Critical Thinking (Novice): Objectively analyzes and evaluates issues to form judgments.
• Data Entry (Novice): Transcribes information accurately from original sources into electronic systems.
• Customer Service (Novice): Focuses on customer needs, anticipates requirements, and remains sensitive to their concerns.
• System Knowledge (Novice): Understands system operations from the standpoint of computer, network, or technical support.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level co-workers.

Qualifications

• High School Diploma or GED required.
• 2 years of relevant work experience.

Benefits

This role offers a comprehensive benefits package, which may include health, disability, retirement, and/or wellness offerings to enhance well-being and professional growth.