Registration Specialist, Admitting (Shift: 7:00a-5:30p)

About the Organization

Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a global leader in teaching, discovery, and patient care. As part of Vanderbilt Health, VUMC is dedicated to advancing health and wellness through preeminent programs in patient care, education, and research. The organization values expertise, fosters an inclusive environment, and encourages professional growth and innovation.

About the Role

This position is responsible for onsite registration, arrival processes, discharge, and insurance validation, with occasional guidance. The role involves resolving issues related to registration, billing, insurance, and payment of accounts while ensuring accurate and thorough data entry into admissions, discharge, transfer, and billing systems.

Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Conducts administrative functions to ensure departmental operations align with policies, procedures, and protocols.
• Ensures accurate and thorough entry of cases into admissions, discharge, transfer, and billing systems.
• Provides customer service and status updates in waiting rooms, patient rooms, and prior to departure.
• Requests payment and provides payment plan information for patient account balances when necessary.
• Supports colleagues and entry-level co-workers with guidance and mentorship.
• Demonstrates accountability for completing assigned activities and seeks to enhance processes for high-quality outcomes.
• Adapts to change, embraces new ideas, and incorporates technology to improve day-to-day operations.

Core Capabilities

• Supporting Colleagues:
  • Develops self and others by identifying and pursuing skill development opportunities.
  • Builds and maintains relationships across departments.
  • Communicates effectively by openly sharing information in a clear and courteous manner.
• Delivering Excellent Services:
  • Serves others with compassion by understanding their needs and providing excellent service.
  • Solves routine problems and raises concerns in a timely manner.
  • Listens carefully to understand issues and provides accurate information and support.
• Ensuring High Quality:
  • Checks work quality before delivery and ensures compliance with standards.
  • Demonstrates basic knowledge of safety conditions and reports unsafe situations.
• Managing Resources Effectively:
  • Takes responsibility for assigned activities and considers resource impact.
  • Uses accurate information and decision-making to achieve timely, error-free results.
• Fostering Innovation:
  • Proposes and accepts ideas to enhance day-to-day operations.
  • Quickly adapts to new technology and incorporates tools and procedures effectively.
  • Embraces change with an open mind and adjusts plans accordingly.

Technical Capabilities

• Documentation: Ensures all documentation is complete, accurate, thorough, and compliant.
• Critical Thinking: Objectively analyzes and evaluates issues to form judgments.
• Data Entry: Transcribes information accurately and efficiently from original sources into electronic systems.
• Customer Service: Focuses on anticipating and meeting customer needs with sensitivity and responsiveness.
• System Knowledge: Understands system operations from the perspective of computer, network, or technical support.

Requirements

• High School Diploma or GED.
• 2 years of relevant work experience.

Benefits

This role offers a comprehensive benefits package, which may include health, disability, retirement, and wellness offerings to support your well-being and professional growth.