Registration & Scheduling Representative I - Radiation Oncology

About the role

This position combines registration duties with scheduling responsibilities to ensure a streamlined patient experience. In this role, the representative will greet patients, collect demographic and insurance information, and schedule appointments.

Responsibilities

• Greet patients promptly and professionally, ensuring a positive first impression.
• Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
• Accurately gather and input patient demographics, insurance information, and other required data into the system.
• Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
• Obtains necessary signatures, consent forms, and documentation from patients.
• Receives physician orders and seeks clarification, if needed.
• Captures and processes co-pays, payments, or outstanding balances as needed.
• Addresses patient inquiries regarding registration, insurance, or billing processes.
• Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
• Maintains regular monitoring and retrieval of voicemails, ensuring messages are reviewed and routed to the appropriate team for timely follow-up and resolution.
• Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
• Verifies and reviews physician privilege status prior to scheduling.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience.
• Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
• Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Qualifications

• Medical terminology experience is preferred.
• Additional related education and/or experience preferred.

Skills

• Excellent customer service skills.
• Ability to manage multiple tasks simultaneously.
• Interpersonal, oral, and written communication skills.
• Handling face-to-face contact in a busy medical office environment.
• Knowledge in common office software.

Benefits

• Compensation $20 to $26.75 hourly wage based on experience and education.
• Additional Pay Shift Differential, Annual Increases, Paid Time Off.
• Benefits medical, vision, dental, 401k with employer match.
• Education Benefits FHP Tuition Assistance, Student Loan Forgiveness.
• Other Benefits Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services).

Pay & Schedule

• Full-time, 40 hours per week, 5x8 hour day shifts.