Registration & Scheduler Primary Care Scottsdale

About the Role

At HonorHealth, you’ll find a culture built on warmth and neighborly kindness, with a commitment to caring for the health and well-being of people and communities across the greater Phoenix area. This role functions as a department subject matter expert (SME) and leads operational tasks and project work, acting as the first point of contact for all customers.

Responsibilities

• Mentor and lead the work efforts of other team members.
• Serve as the department subject matter expert (SME) for operational tasks and project work.
• Perform regular internal audits on department processes and procedures.
• Provide consultation on complex projects, including Epic systems or other related department systems, training, and processes.
• Establish timely patient experience and service recovery efforts, leading staff in these areas.
• Greet and communicate with customers, including answering telephone calls and responding to voicemail messages.
• Orient patients to the department with directions and instructions.
• Perform imaging support duties as needed, such as:
  • Receiving and transferring incoming calls.
  • Generating reports and retrieving images from the PACS system.
  • Assisting in maintaining efficient patient workflow.
  • Maintaining radiology records and ensuring dissemination to designated parties.
  • Ensuring patients are appropriately prepared for their exams.
  • Transporting patients when necessary.
  • Assisting the Supervisor and Technologists within the scope of the position.
  • Assisting radiologists as directed.
• Scheduling:
  • Schedule patients for initial and follow-up appointments.
  • Track no-shows, document in the appropriate system, and communicate with physicians if applicable.
  • Provide schedules in the directed format to staff as needed.
• Registration:
  • Provide patients with initial registration information.
  • Create and/or choose appropriate electronic records, gather signatures, and coordinate medical authorization/referral and financial responsibility.
  • Complete daily data entry and scanning of patient registration information.
  • Obtain authorization from insurance companies as applicable.
  • Collect co-pays and payments required for procedures.
  • Complete and submit daily deposits and/or billing as applicable.
• In accordance with HIPAA, complete patient chart processes and maintain appropriate information.
• Communicate with insurance carriers, hospital billing, and Workman’s Compensation for authorization updates and billing.
• Ensure appropriate chart information is forwarded to medical records as applicable.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (required).
• 2 years of experience in a healthcare-related field, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience (preferred).
• Fingerprint Clearance Card (FPC) – must have a current card or apply and be eligible within seven (7) working days after employment (required for Pediatric Behavioral Health Sites only).

Schedule

Monday through Friday, 7:00 AM to 4:00 PM.