Registration Scheduler North Phoenix Primary Care

North Phoenix Primary Care Clinic – 9250 N. 3rd St., Phoenix, AZ 85020

About the role

Acts as the first point of contact for all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, clerical administrative tasks, and data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed.

Responsibilities

• Contacts, greets, and communicates with customers.
• Answers telephone calls, retrieves, and responds to voicemail messages; directs information to the appropriate individual.
• Orients patients to the department with directions and instructions.
• Performs imaging support duties as needed:
  • Receives and transfers incoming calls.
  • Generates reports and retrieves images from the PACS system.
  • Assists in maintaining efficient patient workflow.
  • Maintains all records and ensures dissemination of files to designated/requesting parties.
  • Ensures patients are appropriately prepared for their exam.
  • Transports patients when necessary; assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
• Scheduling:
  • Performs a variety of scheduling for procedures, including initial and follow-up appointments.
  • Tracks no-shows, documents in the appropriate system, and communicates with the physician if applicable.
  • Provides schedules in the directed format to staff as needed.
• Registration:
  • Performs a variety of registration duties, including providing patients with initial registration information.
  • Creates and/or chooses the appropriate electronic record, gathers signatures (electronic or otherwise), and coordinates medical authorization/referral and/or financial responsibility.
  • Completes daily data entry and scanning of patient registration information.
  • Obtains authorization from insurance companies as applicable.
  • Collects co-pays and payments required for procedures.
  • Completes and submits daily deposits and/or billing as applicable.
• In accordance with HIPAA, completes patient chart processes and maintains appropriate information.
• Communicates with applicable insurance carriers and hospital billing for authorization updates; ensures appropriate chart information is forwarded to medical records.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing; ensures appropriate chart information is forwarded to medical records.
• Views email daily and provides the supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• 2 years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, or medical scheduling preferred.

Qualifications

• Fingerprint Clearance Card (FPC) – required; must have a current card or apply and be eligible within seven working days of employment (Pediatric Behavioral Health Sites only).
• Basic Cardiac Life Support (BCLS) certification – preferred.

Schedule

Monday–Friday, 7:30 am – 4:30 pm