Registration & Scheduler Gastro- Phoenix

Primary location: Medical Office Building - 34975 N North Valley Pkwy, Phoenix, AZ 85086

About the role

Acts as the first point of contact for all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties, including telephone, registration, scheduling, clerical administrative tasks, and data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed.

Responsibilities

• Contacts, greets, and communicates with customers, including answering telephone calls, retrieving and responding to voicemail messages, and directing information to the appropriate individual.
• Orients patients to the department with directions and instructions.
• Performs imaging support duties as needed, including:
  • Receiving and transferring incoming calls.
  • Generating reports and retrieving images from the PACS system.
  • Assisting in maintaining efficient patient workflow.
  • Maintaining records and ensuring dissemination to designated or requesting parties.
  • Ensuring patients are appropriately prepared for their exams.
  • Transporting patients when necessary and assisting supervisors, radiologists, or technologists within the scope of the position.
• Scheduling:
  • Performs a variety of scheduling tasks for procedures, including initial and follow-up appointments.
  • Tracks no-shows, documents them in the appropriate system, and communicates with physicians if applicable.
  • Provides schedules in the directed format to staff as needed.
• Registration:
  • Performs a variety of registration duties, including providing patients with initial registration information, creating or choosing the appropriate electronic record, and gathering signatures (electronic or otherwise).
  • Handles medical authorization, referral coordination, and financial responsibility.
  • Completes daily data entry and scanning of patient registration information.
  • Obtains authorization from insurance companies as applicable.
  • Collects co-pays and payments required for procedures.
  • Completes and submits daily deposits and/or billing as applicable.
• Completes patient chart processes in accordance with HIPAA, maintains charts with appropriate information, and communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures appropriate chart information is forwarded to medical records as applicable.
• Handles communications with Workers' Compensation and hospital billing for authorization updates and billing.
• Views email daily and provides the supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies and forms, placing orders as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• Preferred: 2 years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, Medical Scheduling, or a closely related field.

Qualifications

• Fingerprint Clearance Card (FPC) – Certificate: Must have a current Fingerprint Clearance card or apply and be eligible for one within seven (7) working days after employment (required for Pediatric Behavioral Health Sites only).
• Basic Cardiac Life Support (BCLS) – Certification: Preferred.

Schedule

Monday–Friday, 8:00 AM–5:00 PM