Registration & Scheduler Primary Care Glendale

Medical Office Building - 6320 W Union Hills Dr, Glendale, AZ 85308

About the role

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, clerical administrative duties, and/or data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed.

Responsibilities

• Contacts, greets, and communicates with customers.
• Answers telephone calls, retrieves, and responds to voicemail messages; directs information to appropriate individuals.
• Orients patients to the department with directions and instructions.
• Performs imaging support duties as needed:
  • Receives and transfers incoming calls.
  • Generates reports and retrieves images from the PACS system.
  • Assists in maintaining efficient patient workflow.
  • Maintains all records and ensures dissemination of files to designated/requesting parties.
  • Ensures patients are appropriately prepared for their exam.
  • Transports patients when necessary; assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
• Scheduling:
  • Schedules patients for initial and follow-up appointments.
  • Tracks no-shows, documents in the appropriate system, and communicates with the physician if applicable.
  • Provides schedules in the directed format to staff as needed.
• Registration:
  • Performs registration duties including providing initial registration information, creating/choosing appropriate electronic records, gathering signatures, medical authorization/referral coordination, and financial responsibility.
  • Completes daily data entry and scanning of patient registration information.
  • Obtains authorization from insurance companies as applicable.
  • Collects co-pays and payments required for procedures.
  • Completes and submits daily deposits and/or billing as applicable.
• Completes patient chart processes in accordance with HIPAA, maintains appropriate information, and communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures appropriate chart information is forwarded to medical records.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Views email daily and provides the supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• 2 years of healthcare-related experience, including scheduling and registration, or Patient Access, Outpatient Medical Imaging, Medical scheduling, or closely related experience preferred.
• Fingerprint Clearance Card (FPC) required; must have a current card or apply and be eligible within seven (7) working days after employment (Pediatric Behavioral Health Sites ONLY).
• Basic Cardiac Life Support (BCLS) certification preferred.

Schedule

Monday - Friday, 8:00 AM to 5:00 PM.