Registration & Scheduler Neurology

Primary location: Deer Valley Medical Office Building - 19636 N 27th Ave, Phoenix, AZ 85027

About the role

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, clerical administrative duties, and/or data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed.

• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voicemail messages, and directs information to the appropriate individual.
• Orients patients to the department with directions and instructions.
• Performs imaging support duties as needed:
  • Receives and transfers incoming calls.
  • Generates reports and retrieves images from the PACS system.
  • Assists in maintaining efficient patient workflow.
  • Maintains all records and ensures dissemination of files to designated/requesting parties.
  • Ensures patients are appropriately prepared for their exam.
  • Transports patients when necessary; assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
• Scheduling:
  • Performs a variety of scheduling for procedures, including initial and follow-up appointments.
  • Tracks no-shows, documents in the appropriate system, and communicates with the physician if applicable.
  • Provides schedules in the directed format to staff as needed.
• Registration:
  • Performs registration duties, including providing initial registration information, creating/choosing the appropriate electronic record, gathering signatures (electronic or otherwise), and coordinating medical authorization/referral and/or financial responsibility.
  • Completes daily data entry and scanning of patient registration information.
  • Obtains authorization from insurance companies as applicable.
  • Collects co-pays and payments required for procedures.
  • Completes and submits daily deposits and/or billing as applicable.
• Completes patient chart processes in accordance with HIPAA, maintains appropriate information, and communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures appropriate chart information is forwarded to medical records as applicable.
• Communicates with Workers’ Compensation and hospital billing for authorization updates and billing.
• Views email daily and provides the supervisor with appropriate information and memoranda.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Requirements

• Education: High School Diploma or GED (Required).
• Experience:
  • 1 year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (Required).
  • 2 years in healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience (Preferred).
• Licenses & Certifications:
  • Fingerprint Clearance Card (FPC) – Must have a current card or apply and be eligible within seven (7) working days after employment (Required for Pediatric Behavioral Health Sites only).
  • Basic Cardiac Life Support (BCLS) Certification (Preferred).

Schedule

Monday–Friday; 8:00 AM–5:00 PM