Scheduler-Neurology

About the role

Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures.

Responsibilities

• Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
• Captures and/or confirms patient demographic/insurance information as required and enters data accurately into the department’s scheduling system.
• Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
• Maintains awareness of patient gestational and chronological age, coordinating with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.
• Communicates clearly to doctors' offices and parents any instructions related to appointments.
• Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
• Affords assistance in identifying ways to improve scheduling process.
• Completes quality assurance for all scheduled patients.
• Might precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.

Requirements

• Experience in using computers with a high degree of accuracy
• Successful completion of a course in medical terminology or equivalent experience
• One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children’s
• Preferred Qualifications: Experience in a clinical or healthcare setting

Qualifications

• High school diploma or equivalent

Skills

• Ability to word process accurately
• Able to handle stressful work situations and conflicts with professionalism
• Able to communicate effectively both orally and in writing
• Excellent organizational skills
• Works effectively without direct supervision and follow standard procedures
• Excellent customer service skills
• Fluency in Spanish or other language

Benefits

No professional certifications required

Pay

Commensurate with experience

Schedule

Shift Start Time: 8:30 AM
Shift End Time: 5:00 PM
Work Shift Day: Monday-Friday