Registration & Scheduler

Responsibilities

• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Affords assistance in maintaining efficient patient workflow.
• Maintains all records and ensures dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary.
• Assists Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Schedules a variety of procedures.
• Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Performs a variety of registration duties.
• Creates and/or chooses appropriate electronic record.
• Gathers signature (electronic or otherwise).
• Medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and or billing as applicable.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures that appropriate chart information is forwarded to medical records as applicable.
• Completes patient chart process and maintains with appropriate information.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Ensures that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.

Qualifications

• High School Diploma or GED - Required
• Experience: 1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. - Preferred
• Experience: 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. - Preferred