Registration & Scheduler

Responsibilities

• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Affords imaging support duties such as assisting in maintaining efficient patient workflow.
• Maintains all records and ensures dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Schedules: Performs a variety of scheduling for procedures, tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Performs a variety of registration duties, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collections co-pays and payments required for procedures.
• Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED Required.
• Experience: 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
• Licenses and Certifications: Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required Basic Cardiac Life Support (BCLS) - Certification, Preferred.