Registration & Scheduler II

Responsibilities

• Mentors and assists with leading the work efforts of other team members.
• Acts as first point of contact to all customers.
• Organizes and facilitates clerical administrative duties of department.
• Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.
• Responsible for patient chart maintenance and communication with physicians' offices as needed and requested.
• Performs regular internal audits on department processes and procedures.
• Provides consultation on complex projects and is considered to be the top level contributor regarding Epic systems or other related department systems, including systems training and processes.
• Responsible for establishing timely patient experience and service recovery efforts.
• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• May also perform the following imaging support duties:
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains radiology records and ensures dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary.
• Assists Supervisor and Technologists within scope of position as directed.
• Assists radiologist as directed.
• Scheduling:
• Performs a variety of scheduling for procedures, which is not limited to: scheduling patients for initial and follow-up appointments.
• Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Registration:
• Performs a variety of registration duties, which is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collections co-pays and payments required for procedures.
• Completes and submits daily deposits and / or billing as applicable.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures that appropriate chart information is forwarded to medical records as applicable.

Qualifications

• High School Diploma or GED Required.
• Experience: 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Required 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred.
• Licenses/Certifications: Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required.