Registration Representative (Reg FT)

Regular Full-Time position within the College department, fully in-person at any campus or center location within the CCAC system. Work hours are primarily Monday - Friday, 8:30 am - 4:30 pm, with additional evening and weekend hours as needed, especially during peak registration times.

About the Role

Performs a variety of general clerical duties for the registration department, including customer service, preparation of correspondence and reports, screening telephone calls and visitors, filing, and scheduling.

Responsibilities

• Provides quality customer service to both internal and external customers.
• Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods.
• Monitor and respond to student inquiries and requests received via contact center, email, and text message in a timely manner by explaining processes and procedures, helping to make appointments, referral to appropriate personnel, and processing transactions.
• Process accurate course enrollment for students, including registrations, adds, drops, swaps, withdrawals, and waitlists according to college policies and procedures.
• Enter change-of-program and pre-requisite waivers received from advisors, department heads, or other departments.
• Monitor waitlists and respond to issues from faculty, advisors, staff, and students.
• Update student demographic information for new and returning students, including address, phones, personal email, and chosen name.
• Facilitate the work process between Advising/Registration and the Registrar's Office (duplicate IDs, registration exceptions, rebills, etc.).
• Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications, and transcript requests.
• Review queries and reports for accuracy; troubleshoot, research, and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.).
• Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests, including processing Privacy Requests and FERPA Release forms.
• Maintain the security and storage of student registration records and other documents (electronic/paper), including scanning and linking for document imaging.
• Prepares and processes correspondence, documents/forms, reports, minutes, surveys, and other materials.
• Performs various scheduling activities.
• Maintains and orders supplies; receives, sorts, and delivers mail.
• Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events.
• Assists with training temporary staff; may assign the work of temporary part-time and work-study student employees.
• Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies, and administrative regulations and directives.
• Performs other clerical duties related to specific/unique needs of the department and other related duties as required or assigned.

Requirements

• High school diploma or GED plus one year of relevant experience gained from working in an office environment.
• Ability to tactfully and courteously answer questions and provide information.
• Knowledge as related to the specific needs of the department to perform responsibilities.
• Ability to travel to perform work duties at any campus or center location within the CCAC system.
• Must be able to operate various office equipment, including a personal computer, switchboard as needed, and appropriate College software packages or equivalent.
• Good organizational, customer service, communication, interpersonal, and clerical skills.
• Detail-oriented, ability to multi-task, meet deadlines, and be a team player.
• Regular and timely attendance.

Physical Requirements

Must be able to work in a general office environment with the ability to sit for at least 2 hours without interruption.

Benefits

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Includes vacation, personal, sick, and holiday pay, as well as a four-day workweek in the summer for an ideal work-life balance.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Employee Assistance Program (EAP) available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities.
• Exclusive Employee Perks & Rewards: Discounts on theme parks, sporting events, electronics, and more.
• Additional Advantages: Free employee parking.

Pay

$17.86 per hour.

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. Clearances include Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check.