REGISTRATION REPRESENTATIVE II - EZ CARE

About the role

Position Summary: A Patient Services Representative (2) float is trained to work in clinic AND hospital registration areas across all patient service departments. Establishes patient accounts, gathers billing information, insurance cards and guarantor information. The Representative (2) float is responsible for collecting co-pays and past patient balances and keeping a balanced drawer. Stays up to date on all current insurance information and changes. Obtains appropriate signatures as needed. Directs patients to the appropriate department for necessary services. Immediately notifies advisory nurse of a potential critical patient. Assures all information collected is kept confidential per HIPPA.

Responsibilities

• Register patients obtaining the necessary personal, insurance, and other data required for proper tracking and billing.
• Verifies insurance coverage with carrier or employer, via payer sites.
• Schedules patient appointments for providers as necessary.
• Answers basic insurance/ financial questions and escalates further questions to the appropriate department.
• Responsible for taking payments on co-pays and outstanding balances along with keeping a balanced cash drawer.
• Assist with answering patient and staff calls to help on anything needed.
• Escalates patient concerns to the lead or patient service supervisor.
• Floats to hospital registration and outlying clinics as directed by supervisor or manager.
• The responsibilities listed above are not all-inclusive; other activities may be required in support of the Foundation’s goals and objectives.

Requirements

• At least one year of general office experience
• Excellent customer service skills
• Completed clinic training competencies

Qualifications

• High school graduate (preferred)
• Previous healthcare experience (preferred)

Benefits

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.

Pay

Pay ranges from $15.250/hour to $20.979/hour (rate of pay is based on applicable years of experience)

Schedule

Hours: PRN, could be M-F 9a-7p and Sat/Sun 8a-4p