Registration Representative

About the role

Rebound is hiring for a full-time Registration Representative to join our amazing team at our Vancouver, WA clinic. The Registration Representative is responsible for checking in patients, collecting copays, posting to patient accounts and communicating financial policies, informing patients of potential delays. You must have department awareness at all times to facilitate patient flow. The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Greet patients in a friendly and timely manner.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed.
• Assist patients (i.e. getting the door, wheelchairs, etc.) as needed.
• Verify and update patient demographics, insurance information and medical history to ensure accuracy.
• Confirm and pre-verify state and motor vehicle insurance coverage.
• Explain credit policies, privacy practices and the differences with contracted vs. non-contracted insurance companies.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Check out patients and provide them with their after-visit summary and schedule follow up appointments if needed.
• Act as a point of contact for clinical team’s insurance related questions.
• Train new and existing employees and address knowledge gaps with additional instruction in a