Registration Representative

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Schedule

Full time, day shift. Schedule details:

• Monday and Wednesday: 9:30 AM – 6:30 PM in Minneola (1800 N Hancock Rd, Minneola, FL 34715)
• Tuesday and Thursday: 9:00 AM – 6:00 PM in Clermont (1919 E Hwy 50, Clermont, FL 34711)
• Friday: 8:00 AM – 5:00 PM in Minneola

Responsibilities

• Proactively review schedules and perform eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Work error reports daily, enter accurate data, and document all attempts to collect or obtain missing documentation. Meet or exceed accuracy standards and upfront collection goals.
• Monitor patient wait and registration times, collaborate with the clinical team, implement processes, and remove barriers to delayed care.
• Act as patient liaison and collaborate with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports, and authorization forms as required by insurance.
• Screen and assist incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedule patients according to department, insurance, and physician protocols. Collect relevant clinical information to ensure accurate and timely appointments and verify the accuracy of orders.
• Register patients for all services, ensuring accurate patient demographics and account information. Clearly explain authorizations, pre-certifications, benefit limitations, and patient financial responsibility. Collect patient payments.
• Explain charges and payment options and programs; collect monies due at time of service.
• Consistently meet or exceed established collection goals; confidently and professionally address the financial responsibility patients may have.
• Other duties as assigned.

Requirements

• High school graduate or equivalent (preferred). Field of study or graduate of a technical school or equivalent post-secondary technical school education.
• 1+ years of experience with computers and EMR/EHR software (preferred).
• ICD-9 and CPT-4 coding experience (preferred).
• Basic Life Support (BLS) CPR certification (preferred).

Skills

• Ability to serve as hospital liaison for patients and families and use discretion when discussing confidential personnel/patient-related issues.
• Strong multitasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
• Self-motivated and quick thinker; responsive to ever-changing needs.
• Computer skills including Outlook, Microsoft Word, and Excel.
• Professional communication in English (written and verbal).
• Proficient typing speed and familiarity with Microsoft Office applications and computers.
• Excellent customer service and satisfaction skills; ensures quality service is delivered to external and internal customers.
• Understanding of revenue cycle (registration, insurance verification, coding, billing).
• Understanding of regulatory guidelines such as CMS and HIPAA.
• Basic knowledge of medical business office procedures and coding.
• Detail-oriented, problem-solving skills, flexibility, and adaptability to change.
• Ability to interpret and explain insurance benefits.

Benefits

• Benefits from Day One: Medical, dental, vision, life, and disability insurance.
• Paid time off from Day One.
• 403-B retirement plan.
• 4 weeks of 100% paid parental leave.
• Career development opportunities.
• Whole person well-being resources and mental health support.
• Pet benefits.

Pay

Pay range: $15.46 – $24.73 per hour.

Location

1800 N Hancock Rd, Minneola, FL 34715. May require travel to Clermont (1919 E Hwy 50, Clermont, FL 34711).

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.