Registration Representative

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Schedule

Full time, day shift.

• Monday to Thursday: 10:00 AM – 7:00 PM
• Friday: 9:00 AM – 6:00 PM

Location: 2005 Mizell Avenue, Suite 2400, Winter Park, FL 32792

Responsibilities

• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation while meeting or exceeding accuracy standards and upfront collection goals.
• Monitors patient wait and registration times, collaborates with the clinical team, implements processes, and removes barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports, and authorization forms as required by insurance.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.

Requirements

• High school diploma or equivalent (preferred). Field of study or graduate of a technical school or equivalent post-secondary technical school education.
• 1+ years of experience with computers, EPM, and EMR software (preferred).
• ICD-9 and CPT-4 coding experience (preferred).
• Basic Life Support (BLS) CPR certification (preferred).

Skills

• Ability to serve as hospital liaison for patients and families and use discretion when discussing confidential personnel/patient-related issues.
• Strong multitasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
• Ability to be responsive to an ever-changing matrix of needs and act accordingly.
• Self-motivated and quick thinker.
• Computer skills including Outlook, Microsoft Word, and Excel.

Benefits

• Benefits from day one: Medical, dental, vision, life, and disability insurance.
• Paid time off from day one.
• 403-B retirement plan.
• 4 weeks of 100% paid parental leave.
• Career development opportunities.
• Whole person well-being resources.
• Mental health resources and support.
• Pet benefits.

Pay

Pay range: $15.46 – $24.73 per hour.

Additional Information

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Physical requirements for the role can be viewed here.