Registration Representative

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for your unique experiences and contribute to a purpose-minded team.

Benefits

• Medical, Dental, and Vision Insurance from Day One
• Life Insurance and Disability Insurance from Day One
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development opportunities
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Monday–Friday; 8:30am–5:30pm or 9:00am–6:00pm

Location: 1724 N Mills Ave, Suite 400, Orlando, FL 32803

Responsibilities

• Proactively review schedules and perform eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Work error reports daily, enter accurate data, and document all attempts to collect or obtain missing documentation. Meet or exceed accuracy standards and upfront collection goals.
• Monitor patient wait and registration times, collaborate with clinical teams, implement processes, and remove barriers to delayed care.
• Act as patient liaison and collaborate with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports, and authorization forms as required by insurance.
• Screen and assist incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedule patients according to department, insurance, and physician protocols. Collect relevant clinical information to ensure accurate and timely appointments and verify the accuracy of orders.
• Register patients for all services, ensuring accurate patient demographics and account information. Clearly explain authorizations, pre-certifications, benefit limitations, and patient financial responsibility. Collect patient payments.
• Explain charges and payment options; collect monies due at time of service. Consistently meet or exceed established collection goals. Confidently and professionally address patient financial responsibilities.
• Interpret and explain insurance benefits.
• Other duties as assigned.

Requirements

• Ability to serve as hospital liaison for patient and family and use discretion when discussing confidential personnel/patient issues.
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli.
• Self-motivated and quick thinker.
• Computer skills including Outlook, Microsoft Word, and Excel.
• Ability to communicate professionally with acceptable use of English and spelling.
• Strong written and verbal communication skills.
• Proficient typing speed; proficient with Microsoft Office applications and computers.
• Multitask proficiently using multiple computer systems, applications, and technology.
• Excellent customer service and satisfaction skills, ensuring quality service is delivered to external and internal customers.
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing).
• Understanding of regulatory guidelines such as CMS and HIPAA.
• Basic knowledge and ability in medical business office procedures.
• Basic knowledge of coding.
• Detail-oriented, demonstrate problem-solving skills, flexibility, and adapt well to change.

Qualifications

• High School Graduate or equivalent (Preferred).
• Field of study or graduate of a technical school or equivalent post-secondary technical school education.
• 1+ years of experience with computers and EPM/EMR software (Preferred).
• ICD-9 and CPT-4 coding experience (Preferred).
• Bilingual (Preferred).
• Basic Life Support - CPR Certification (BLS) (Preferred).

Pay

Pay Range: $15.46 - $24.73 per hour

Additional Information

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Physical requirements for this role can be viewed here.