Customer Service Representative

About the role

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers.

Responsibilities

• Activation and setup for new customers with our integrated partners while driving operational KPI's
• Maintain customer records and update databases with accurate information
• Act as a liaison between sales, credit bureaus and customers
• Provide customer support on incoming calls and emails
• Assist in a variety of other projects on an as-needed basis

Requirements

• Minimum of 2 years’ customer service-related experience in an inbound service center work environment
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Positive, assertive individual with a desire to learn, grow, and develop
• Experience or knowledge in the automotive industry a plus

Qualifications

• Bachelor’s Degree or equivalent preferred but not required

Skills

• Ability to analyze and resolve customer issues of diverse scopes

Benefits

• Competitive Hourly Pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Professional development opportunities and continuous training
• A supportive and dynamic work environment with opportunities for growth and advancement

Hiring Timeline

• Culture Index Survey (10-Minute)
• Recruiter Phone Screen
• Hiring Manager Interview
• Cross-Functional Partner Interview
• Offer

Pay

Competitive Hourly Pay

Schedule

Full-time position