Customer Service Representative

About the role

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you. Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide.

Responsibilities

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
• Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
• Affiliate with clients and sales representatives with updates and changes to digital products within defined guidelines
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
• Document client and sales representative interactions and resolutions in our client relationship manager
• Follow up on open cases and ensure timely resolution
• Collaborate with internal teams and sales representatives to ensure client satisfaction

Requirements

• Minimum 1 year of customer service experience (call center or tech support preferred)
• Strong verbal and written communication skills
• Ability to multitask and work independently in a fast-paced environment
• Positive attitude and adaptability to change
• Detail-oriented with excellent organizational skills

What You'll Bring

• Passion for digital marketing and helping small businesses succeed
• Excellent problem-solving and communication skills
• Experience in a fast-paced, client-facing environment
• Ability to work independently and manage multiple tasks
• Positive attitude and willingness to learn and adapt
• Attention to detail and strong organizational skills

Why Hibu?

• Career Growth: Clear advancement path starting at 6 months
• Inclusive Culture: We celebrate diversity and value every voice
• Training & Support: Ongoing development and mentorship
• Impact: Help real businesses grow and succeed

Our Culture

We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.

Apply Now

Ready to make a difference? Apply today and start your journey with Hibu!