Registration Rep - Supplemental/PRN-Menomonie

About the role

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Responsibilities

• The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
• These activities may involve in-person, phone, or virtual registrations.
• This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost.
• The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required.
• May assist patients with hospital presumptive eligibility or Medicaid applications.
• In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.
• This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Pay

Exemption Status: Nonexempt. Compensation Detail: $21.34 - $27.72 per hour.

Benefits

Benefits Eligible: No.

Schedule

Schedule: Part Time. Hours/Pay Period: Minimum of 8 hours per pay period. Schedule Details: PRN employees must work a minimum of 8 hours per pay period and maintain some flexibility to help meet operational staffing needs for a 24/7 Emergency Department. Availability to work a variety of shifts, including days, evenings, weekends and holidays. Weekend Schedule: Primarily weekday shifts, with flexibility to work weekends or holidays as needed to support business and staffing needs. International Assignment: No.