Registration Rep - Hospital Admissions-Supplemental

About the role

Why Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Site Description: Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Responsibilities

• Accurate check‑in/admissions/registration of incoming patients in the hospital or ED setting (in‑person, phone, or virtual).
• Verification of patient demographic information, collection of insurance data, identification and/or creation of appropriate accounts.
• Obtaining patient signatures and providing required forms or letters.
• Acting as an ambassador; assisting patients with self‑registration.
• Collection of indicated co‑payments and/or share of cost.
• Ensuring patient safety using positive patient identification protocols and obtaining appropriate consents as required.
• May assist patients with hospital presumptive eligibility or Medicaid applications.
• In‑person registration requires ability to physically walk to patients’ location throughout the emergency department and/or hospital.
• Adherence to quality assurance guidelines and established productivity standards to support the work unit’s performance expectations.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required.
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification preferred.

Pay

$25.38 - $34.27 per hour

Benefits

Benefits eligible: No

Schedule

Part‑time, supplemental/PRN schedule. Business hours 5 a.m. – 5 p.m., Monday‑Friday. Shifts vary 4, 6, or 8 hours. Weekend schedule: not regularly scheduled but available upon request.

Exemption status: Non‑exempt. International assignment: Not applicable. Visa sponsorship: Not offered. Recruiter: Ronnie Bartz.