Registration Rep - Hospital Admissions- .9 FTE-RST

About the role

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• The Registration Representative is responsible for the accurate check‑in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in‑person, phone, or virtual registrations.
• Verification of patient demographic information, collection of insurance data, identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters.
• Acting as an ambassador; assisting patients with self‑registration, and the collection of indicated co‑payments and/or share of cost.
• Ensuring patient safety using positive patient identification protocols and obtaining the appropriate consents as required.
• May assist patients with hospital presumptive eligibility or Medicaid applications.
• In‑person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.
• Adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required.
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Pay

$25.38 - $34.27 per hour (Benefits Eligible: Yes)

Schedule

Full Time, 72 hours per pay period. Business hours between 5a‑5p, 8‑hour shifts: 5a‑1:30p, 7:30a‑4p or 8:30a‑5p. Weekend schedule: every 8th weekend, 7a‑3:30p or 8a‑4:30p.