Registration Rep - .9 FTE Day/Evening - RST ED

Responsibilities

• Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
• Verification of patient demographic information, collection of insurance data, identification and/or creation of appropriate accounts.
• Obtaining patient signatures and providing required forms or letters.
• Aiding patients with self-registration.
• Collection of indicated co-payments and/or share of cost.
• Ensuring patient safety using positive patient identification protocols and obtaining appropriate consents as required.
• Assisting patients with hospital presumptive eligibility or Medicaid applications.
• In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• OR Bachelor’s degree required
• Ability to read and communicate effectively
• Basic computer/keyboarding skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities
• Experience in using an Epic RC/EMR system is preferred
• Healthcare Financial Management Association (HFMA) Certification Preferred