Registration Operations Coordinator

Responsibilities

• Participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle.
• Contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events.
• Ensure accurate data entry and maintain registration databases.
• Provide support to show registrants and exhibitors when escalation from internal teams and/or registration vendor customer service team is necessary.
• Respond to all requests should be emailed within two business days.
• Support internal teams (Marketing/Sales/Operations/Buyer Relations/Delegate Sales Teams) with registration-related requests in an accurate and timely manner.
• Support registration qualification approvals on shows.
• Ensure communication with vendors and internal staff is professional, timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements.
• Order registration supplies as requested by the Registration Operations Manager.
• Avoid communication with the Registration Operations Manager while assisting with executing the registration process onsite at each assigned event, including ensuring all requirements are met.
• Report any issues immediately to Registration Operations Manager so they can address and resolve.
• Affiliate with Registration Operations Manager with special registration projects as assigned.
• Affiliate with the Registration Operations team with other event projects as required.
• Travel to events and provide onsite support.

Qualifications

• Must be able to travel up to 20-30% within year, but this is not guaranteed.
• Overnight travel can vary from 3-10 days per trip.
• Experience providing administrative support.
• High proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook.
• Exceptional customer service skills.
• High attention to detail.
• Strong organizational skills.
• Strong oral and written communication skills.
• Ability to multi-task daily.
• Self-starter with strong analytical skills.
• Ability to effectively prioritize and manage deadlines.
• Thrive in a dynamic and transformational environment.
• Navigate ambiguity and respond proactively and positively to change.
• Proven work experience in this role or similar role is essential.
• Degree preferred.

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: $50,000 (Non-Exempt)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.