Registration Manager

About the role

Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient-first experience.

Responsibilities

• Manage and coordinate PreAccess activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
• Cook up daily operational responsibilities with the PreAccess team to ensure efficient workflow and service delivery.
• Maintain compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency and reduce denials.
• Demonstrate a consistent standard of excellence, ensuring all team activities align with departmental and organizational expectations.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and continuous improvement.
• Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues.
• Support staffing plans, schedule adherence, and resource allocation to ensure appropriate second-shift coverage.
• Assist in onboarding, training, and development of team members to build capability and support performance goals.
• Participate in departmental meetings and contribute to initiatives aligned with Huron and Baystate Health objectives.
• Provide support for Human Resource-related processes, including employee relations, performance management, and engagement.
• Perform additional duties as assigned in support of departmental and organizational objectives.

Requirements

• Strong organizational and planning skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven analytical and problem-solving skills with the ability to identify issues, interpret data, and implement effective solutions.
• Effective written and verbal communication skills to provide clear direction, escalate concerns, and influence team performance.
• Ability to collaborate with team members and leadership to support operational goals and improve processes.
• Demonstrated leadership ability, including coaching, mentoring, and performance management of staff.

Qualifications

• Current permanent U.S. work authorization required.
• Minimum of 3 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems.
• Ability to lead in a fast-paced environment and manage competing priorities.
• Ability to support 24/7 operations in partnership with leadership, including participation in on-call coverage as needed.
• Ability to be onsite at Baystate Health facilities in Springfield, Massachusetts is required.