Registration Coordinator, TSC

About the Role

The Registration Coordinator position provides medical office support including check-in and some check-out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

Essential Functions

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check-in, following policy and procedures.
• Properly tracks patients in EMR for next location and ensures patients are not missed.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Medical Record (EMR), including all paper/electronic documents.
• Verify and update patient demographics.
• Scan documents into Electronic Health Record.
• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.
• Ensures eligible patients have proper distress screening.
• Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers.
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.
• Ensures canceled/no show and missed appointments are followed up and properly documented.
• Schedules internal patient appointments and makes walk-in appointments, i.e., Nurse triage.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician, manager, clinic, and other department requests.
• Distribute outbound correspondence, including dictated notes and letters to referring offices.
• Communicates to other staff members using Instant Messaging System.
• Scans documents into Electronic Medical Record.
• Ability to travel/float to other clinics for business needs.
• Maintain and ensure confidentiality of patient information.
• Adheres to all Surgical Division policies and procedures.
• Other duties as assigned.

Knowledge, Skills & Abilities

• Strong knowledge of front office operations, including patient registration, scheduling, insurance verification, and payment collection.
• Excellent customer service and communication skills to assist patients, providers, and staff in a professional and courteous manner.
• Strong attention to detail and organizational skills to ensure accurate data entry, documentation, and patient tracking.
• Proficiency in Electronic Medical Record (EMR), practice management systems, and basic Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and compliance with HIPAA standards.

Education & Experience

• High school graduate or equivalent with GED.
• 2 years of previous professional office experience is required.
• Computer skills including Windows file management and MS Office, and e-mail experience is preferred.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Physical Requirements

Occupational Risk Category

• Able to travel to clinics when necessary.
• Able to lift 25 pounds.

Physical Activity Required: Amount of time — None, Less than 1/3 (Occasionally), 1/3 to 2/3 (Frequently), More than 2/3 (Regularly).

• Standing
• Walking
• Sitting
• Fingering or manual dexterity
• Repetitive finger motion
• Lifting or exerting force: Up to 10 pounds; Up to 25 pounds; Up to 50 pounds; Up to 100 pounds; Over 100 pounds
• Reaching or stretching
• Climbing or balancing
• Crouching or stooping
• Speaking
• Hearing
• Seeing (with correction)