Registration Coordinator (Temporary)

About the role

Join The Pasha Group as a Registration Coordinator, where you will help initiate the transportation and logistics process for household goods relocation services. In this role, you will receive and register customer orders, enter and maintain shipment information, communicate with customers and transportation partners, and ensure each relocation file is accurate, complete, and processed within required timeframes. You will play an important part in delivering smooth customer experience from the very beginning of the move.

Responsibilities

• Help ensure household goods transportation orders are accurate, complete, and ready for action.
  • Register New Orders: Enter new customer orders and shipment details into computerized tracking and proprietary database systems.
  • Maintain Accurate Records: Keep shipment information, schedules, logs, tasks, and documentation current, thorough, and accurate.
  • Review for Errors: Monitor databases for missing information, exceptions, and inaccuracies; research and resolve issues promptly.
  • Track Shipment Activity: Trace shipments with steamship lines, trucking vendors, railroads, and other transportation suppliers.
  • Process Documents: Scan, separate, and organize documents within the Document Management System.
• Serve as a responsive, reliable point of contact for customers and internal partners.
  • Answer Customer Calls: Respond to incoming phone calls, assess customer needs, and take the appropriate action.
  • Monitor Customer Communications: Promptly respond to email and other customer inquiries while providing timely updates and support.
  • Escalate Concerns: Identify and escalate internal or external service concerns to support quick resolution and customer satisfaction.
• Build Professional Relationships: Communicate clearly and courteously with customers, vendors, and internal teams.
  • Protect Confidential Information: Handle customer and shipment information with discretion, professionalism, and care.
• Support Department Performance & Continuous Improvement
  • Contribute to reliable service delivery, team success, and ongoing process improvements.
  • Support Department KPIs: Help maintain required performance measures, service standards, and customer satisfaction ratings.
  • Complete Daily Administrative Tasks: Perform data entry, typing, faxing, mail distribution, phone messaging, and other office-related duties.
  • Provide Process Input: Share ideas and feedback with leadership on departmental initiatives and process improvement opportunities.
  • Work Collaboratively: Partner with team members and cross-functional departments to support efficient, customer-focused operations.

Requirements

• You bring strong attention to detail, customer service skills, and the ability to manage important information accurately in a fast-paced environment.
• High school diploma or equivalent required.
• Associate degree or related college coursework preferred.
• 2+ years of related experience with an emphasis on importing and exporting goods.
• Domestic and/or international transportation and logistics experience preferred.
• Basic proficiency with Microsoft Excel, Word, and Outlook.
• Ten-key proficiency by touch and typing speed of at least 40 words per minute.
• Strong verbal, written, and listening communication skills.
• Able to accurately enter, review, and maintain detailed shipment and customer information.
• Excellent customer service skills and the ability to build effective professional relationships.
• Able to work independently while contributing positively within a team environment.
• Strong organizational skills, accuracy, and attention to detail.
• Able to maintain confidentiality with tact and discretion.

Qualifications

• Your Strengths include being dependable, organized, and committed to providing accurate, responsive support to customers and colleagues.
• Customer-focused with a commitment to creating a positive relocation experience.
• Detail-oriented with a high degree of accuracy in data entry and recordkeeping.
• Comfortable managing multiple tasks, deadlines, and communications throughout the day.
• Clear and professional communicator with strong follow-through.
• Solutions-oriented and able to identify, research, and resolve issues effectively.
• Collaborative team member who values accountability, service, and continuous improvement.
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork.

Benefits

Your starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $18.00; up to $21.00 for highly qualified candidates.

Pay

The starting rate for this position is $18.00 per hour, with potential for up to $21.00 per hour for highly qualified candidates.

Schedule

This role operates in a corporate office environment and requires regular use of computer systems, office equipment, communication tools, and document management platforms.