Registration Coordinator (Temporary)

About the role

The Registration Coordinator receives and registers orders and initiates transportation and logistics process for household goods relocation services. Primary objectives include timely, accurate, and complete order registration within required timeframes; initiating registration processes according to contract standards and customer requirements; and effective communication and collaboration with internal and external customers.

Responsibilities

• Perform routine data entry including entering new orders and shipment information into computerized tracking systems, tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers, and updating information into various systems.
• Answer incoming customer phone calls and take appropriate action for each call.
• Monitor and promptly respond to incoming customer communications.
• Escalate internal and external concerns for expedited resolution and ensure customer satisfaction at all times.
• Maintain accurate, timely, and thorough records in proprietary database; review database for errors; research and resolve exceptions and respond to escalation of service requests.
• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Scan and separate documents in Document Management System.
• Provide input to leadership and management teams on departmental initiatives and process improvements projects.
• Update schedule, logs, and tasks daily.
• Other duties as assigned.

Qualifications

Education: High school diploma or equivalent (HSED) required; Associate degree or related college coursework preferred.

Work Experience: 2+ years of related experience with an emphasis on the importing and exporting of goods required; Domestic and/or international transportation and logistics experience preferred.

Required Knowledge, Skills and Abilities:

• Demonstrated proficiency with Microsoft Office products at basic level (Excel, Word, Outlook).
• Proficiency with ten key by touch and typing speed of 40 WPM.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to work as an individual contributor and as a valued participant in a team‑based environment.
• Demonstrated ability to maintain confidentiality with tact and discretion.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Strong attention to detail with a high degree of accuracy in data entry.

Competencies:

• Delivers Results – Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market – Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions – Makes timely and well‑informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values – Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Screening Requirements: Background checks may be required.

Pay

Zone 3