Registration Clerk/ Temporary

Responsibilities

• Support members by assessing eligibility, guiding application completion, and registering eligible 1199SEIU Child Care Fund members for childcare benefits in person, online, and virtually.
• Enter member applications and program information, meeting daily quotas as required.
• Update submitted applications with system-entered data.
• Manage high-volume phone calls and emails.
• Afford assistance in determining eligibility and completing applications.
• Maintain accurate files and records while ensuring confidentiality.
• Perform other duties as assigned by management.

Qualifications

• A high school diploma required; some college preferred.
• Minimum two (2) years’ work experience in an office environment and strong customer service experience required.
• Excellent data entry skills.
• Excellent interpersonal, verbal, and written communication skills.
• Basic knowledge of MS Word and Excel, and ability to navigate web-based applications, is desirable.
• Bilingual skills are a plus (Spanish, Creole, French, Mandarin, etc.).