Registration Coordinator - Parkwest Surgery Center

Key Responsibilities

• Open the center each day prior to the arrival of the first patient.
• Oversee and perform patient registration, ensuring all demographic and insurance information is accurate and complete.
• Avoidance of errors in patient documentation, ensuring all required patient documentation is obtained, accurately entered into HST, and scanned into patient charts through Document Central.
• Maintain a professional, welcoming, and courteous environment for patients, families, caregivers, physicians, and staff.
• Answer incoming calls in a professional and courteous manner, address questions and concerns as able, and direct calls to the appropriate staff when necessary.

Patient Financial Responsibilities & Collections

• Collect co-pays, co-insurance, deductibles, and outstanding patient balances in accordance with TOA policies.
• Communicate effectively with patients regarding their financial responsibility, insurance coverage, and payment expectations.
• Maintain a working knowledge of managed care contracts and reimbursement structures as they relate to patient financial responsibility.
• Document all patient payments and financial interactions accurately and timely.
• Coverage of payment arrangements when applicable and in accordance with established policies.
• Maintain a daily collections spreadsheet, including payment receipts, and balance and submit collections documentation to the Manager at the end of each day.
• Identify patients with outstanding financial requirements or unresolved insurance issues and communicate or escalate concerns to the appropriate staff prior to the patient's arrival whenever possible.

Schedule & Chart Readiness

• Review daily and upcoming surgery schedules to ensure patients are financially cleared and prepared for their scheduled procedures.
• Ensure patient charts are complete, including insurance verification and all required documentation, for same-day and next-day surgeries.
• Utilize the patient portal to enter, review, and verify patient demographic information, ensuring information is thorough, accurate, and up to date.
• Coordinate with Surgery Scheduling, Pre-Op, the Financial Counselor Manager, and Insurance Verification Specialist to resolve registration, insurance, financial, or scheduling discrepancies prior to patient arrival.
• Closely monitor the surgery schedule and communicate changes, cancellations, no-shows, and other scheduling concerns to the appropriate staff.
• Track and report no-shows, cancellations, and scheduling issues as requested.

Communication & Team Collaboration

• Serve as a point of contact between the front office, clinical teams, surgery scheduling, pre-op, and business office.
• Collaborate closely with the Financial Counselor Manager and Insurance Verification Specialist to address patient financial and insurance-related issues.
• Collaborate with pre-op and clinical staff to support seamless patient transitions from registration through the surgical process.
• Maintain professional and effective working relationships with physicians, clinical staff, business office staff, and other departments.
• Identify and appropriately escalate issues related to registration, insurance, financial responsibility, patient concerns, or other matters requiring additional assistance.
• Aid leadership with reporting, audits, workflow development, and process improvement initiatives.

Front Desk & Facility Operations

• Maintain cleanliness and organization of the lobby, coffee area, registration desk, and front desk workstation.
• Ensure the front desk area is organized, professional, and prepared for daily patient activity.
• Utilize phone and eFax systems, scanners, iPad, computer, HST applications, and other technology platforms as required to complete job responsibilities.
• Safely lift and move items weighing approximately 25-50 pounds as needed to perform job duties.

Compliance & Documentation

• Ensure adherence to ASC policies, procedures, regulatory requirements, and applicable payer guidelines.
• Accurately document relevant patient account activity, including insurance information, financial interactions, payments, and account notes.
• Maintain confidentiality and protect patient information in accordance with applicable policies and regulations.
• Ensure all required patient information and documentation is accurately maintained within the appropriate systems.