Patient Registration Coordinator
About the role
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Responsibilities
- Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
- Participates in departmental performance improvement initiatives.
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously.
- Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Drives customer service initiatives by creating and owning the patient experience.
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
- Verifies insurance eligibility and determines accurate up-front collection amount.
- Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested.
Requirements
- Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
- Ability to operate a computer, copier, fax, and scanner.
- Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
- Aptitude for strong organizational skills, ability to multi-task.
- Ability to work with people of various backgrounds.
- Ability to meet departmental goals and objectives.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
- Working knowledge of EMR systems.
- Knowledge of employee health clinic environment (Preferred).
- Previous use of an EMR (Preferred).
- General knowledge of medical terminology, coding/billing (Preferred).
Qualifications
- High School Grad or Equiv [Required]
- Previous customer service experience [Preferred]
- Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]
Skills
- Cardiopulmonary Resuscitation (CPR) [Preferred]
- Knowledge of employee health clinic environment (Preferred)
- Knowledge of medical terminology, coding/billing (Preferred)
Benefits
- All the benefits and perks you need for you and your family:
- Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403-B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Whole Person Well-being Resources
- Mental Health Resources and Support
- Pet Benefits
Schedule
Schedule: Full Time Shift: Requires full availability for Weds 6:45am-1pm, Thurs-Sat 6:45am-7pm.
Pay
Pay Range: $15.69 - $25.10
Physical Requirements
Click here to view physical requirements
Background Screening Requirement
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.