Patient Registration Coordinator

About the Role

We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. You’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. Join us in our mission to break patients free of addiction and rebuild hope.

Schedule

5:30 AM – 2:00 PM, Monday – Friday, fully on‑site.

Pay

$19.00 – $21.00 hourly plus a bonus structure.

Benefits

• Work‑Life Balance: Flexible and predictable schedules, early‑in/early‑out hours, no nights and no Sundays, generous paid time off, holidays off.
• Comprehensive Benefits: Medical, dental, and vision coverage, plus life insurance and disability protection.
• Retirement: Competitive discretionary 401(k) match.
• Recognition and Rewards: Competitive compensation, quarterly bonus potential, incentives for certifications or licenses.
• Employee Perks: Employee Assistance Program (EAP), self‑care and wellness services, exclusive discounts on various services and entertainment options.
• Growth Opportunities: Role‑based training programs, developmental opportunities, clinical supervision hours, certification support, career advancement pathways with a leveling program, tuition reimbursement.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third‑party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work‑related errands, including mail delivery and bank deposits.

Required Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Preferred Qualifications

• Experience in healthcare.
• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Physical Requirements and Working Conditions

• Fast‑paced clinical environment with periods of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal‑justice involvement.
• Prolonged standing, bending, and stooping; alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens; use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.