Registration Clerk -- Front Desk Registration

Summary of Essential Job Functions

• Registers patients for hospital services from a physician’s office and pre-admits these patients as needed.
• Admits requirements for patients scheduled for admissions and outpatient procedures, obtains authorization and verifies insurance eligibility.
• Interviews patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Provides information to the patient/representative about billing, complaint process, patient rights, and HIPAA. Distributes hospital specific literature.
• Collects payments, records payment, and forwards to the Business Office personnel when previous arrangements have been made or a co-payment is required.
• Demonstrates an ability to be flexible, organized, and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains good working relationships both within the department and with other departments.
• Safeguards patient information and ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Performs other related duties as assigned by the Patient Access Supervisor.

BASIC SKILLS

• Basic computer knowledge.
• Able to type accurately with speed.
• Able to use office machines efficiently.
• Excellent customer services skills.

LANGUAGE SKILLS

• Able to communicate effectively in English, both verbally and in writing.
• Additional language a plus.

PHYSICAL REQUIREMENTS

• Must be able to lift 40lbs.
• Must be able to stoop, bend, or sit for long periods of time.